THE ROLE OF AI IN MARKETING PERSONALIZATION: A THEORETICAL EXPLORATION OF CONSUMER ENGAGEMENT STRATEGIES
DOI:
https://doi.org/10.51594/ijmer.v6i3.964Abstract
This paper explores the transformative potential of Artificial Intelligence (AI) in personalizing marketing strategies. It delves into the theoretical underpinnings of consumer engagement sand investigates how AI can be leveraged to develop targeted and relevant marketing experiences. AI can personalize messages based on consumer behavior and demographics, influencing the processing route and maximizing engagement. This theory explores the use of game mechanics to motivate and engage users. AI can personalize gamified marketing experiences, tailoring rewards and challenges to individual consumer preferences, driving deeper engagement. Algorithms can analyze vast amounts of customer data to predict individual preferences and behaviors. This allows for targeted advertising, product recommendations, and content that resonates with specific consumer segments. Natural Language Processing (NLP), AI-powered NLP tools analyze customer reviews, social media conversations, and other forms of unstructured data. This allows brands to understand customer sentiment and personalize communication styles for optimal engagement AI-powered chatbots and virtual assistants can provide personalized customer support and product recommendations in real-time, fostering a more interactive and engaging brand experience. Potential Benefits and Considerations Personalized marketing messages and experiences cater to individual needs and preferences, leading to higher satisfaction and loyalty. By tailoring content and offerings to specific consumer segments, brands can establish a more relevant and relatable image. Improved Conversion Rates, Personalized marketing campaigns can be highly targeted and effective, leading to increased conversions and sales. Balancing personalization with data privacy concerns is crucial. Transparency and user control over data collection practices are essential. AI algorithms can perpetuate biases present in training data. Ensuring fairness and inclusivity in AI-powered marketing is paramount. AI is revolutionizing marketing personalization. By leveraging AI's analytical capabilities and understanding the theoretical aspects of consumer engagement, brands can develop targeted and relevant marketing strategies that foster deeper customer connections and drive business growth.
Keywords: AI Personalization, Consumer Engagement, Marketing Strategy, Theoretical Exploration, Data Privacy, Algorithmic Bias.
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Copyright (c) 2024 Sodiq Odetunde Babatunde, Opeyemi Abayomi Odejide, Tolulope Esther Edunjobi, Damilola Oluwaseun Ogundipe
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