INTEGRATING ARTIFICIAL INTELLIGENCE IN PERSONALIZED INSURANCE PRODUCTS: A PATHWAY TO ENHANCED CUSTOMER ENGAGEMENT

Authors

  • Omotayo Bukola Adeoye Independent Researcher, Chicago, IL, USA
  • Chinwe Chinazo Okoye Access Bank Plc, Nigeria
  • Onyeka Chrisanctus Ofodile Sanctus Maris Concepts, Nigeria Ltd
  • Olubusola Odeyemi Independent Researcher, Chicago USA
  • Wilhelmina Afua Addy Independent Researcher, Maryland, USA
  • Adeola Olusola Ajayi-Nifise Department of Business Administration, Skinner School of Business, Trevecca Nazarene University, USA

DOI:

https://doi.org/10.51594/ijmer.v6i3.840

Abstract

The integration of Artificial Intelligence (AI) in the insurance sector has ushered in a new era of personalized insurance products, offering enhanced customer engagement and satisfaction. This review explores the transformative potential of AI in reshaping the landscape of insurance services, focusing specifically on the augmentation of customer engagement through personalized offerings. AI-driven algorithms and machine learning techniques enable insurers to analyze vast amounts of data with unprecedented speed and accuracy, facilitating the customization of insurance products to meet individual customer needs. By leveraging data from various sources such as IoT devices, social media, and historical claims data, insurers can gain deeper insights into customer behavior, preferences, and risk profiles. Personalized insurance products not only cater to the unique requirements of customers but also foster greater engagement by offering tailored recommendations, proactive risk management solutions, and real-time assistance. Through predictive analytics, AI algorithms can anticipate customer needs and preferences, allowing insurers to offer timely and relevant services, thereby enhancing customer satisfaction and loyalty. Moreover, AI-powered chatbots and virtual assistants serve as accessible and responsive touchpoints for customers, providing instant support, guidance, and personalized recommendations throughout the insurance lifecycle. By streamlining communication channels and offering seamless interactions, AI technologies strengthen the bond between insurers and customers, fostering long-term relationships built on trust and transparency. The integration of AI in personalized insurance products represents a transformative pathway towards enhanced customer engagement. By harnessing the power of AI-driven analytics and automation, insurers can deliver tailor-made solutions that resonate with individual customers, driving higher levels of satisfaction, loyalty, and ultimately, business growth.

Keywords: Artificial Intelligence, Insurance, Privacy-Enhanced, Customer, Engagement, Review.

Published

2024-03-07 — Updated on 2024-03-15

Issue

Section

Articles