COMPARATIVE ANALYSIS OF WORKFORCE EFFICIENCY, CUSTOMER ENGAGEMENT, AND RISK MANAGEMENT STRATEGIES: LESSONS FROM NIGERIA AND THE USA

Authors

  • Zainab Efe Egieya Stanbic IBTC Insurance Limited, Nigeria
  • Anwuli Nkemchor Obiki-Osafiele Zenith Pension Custodian Ltd, Nigeria
  • Uneku Ikwue Independent Researcher, Abuja, Nigeria
  • Nsisong Louis Eyo-Udo Independent Researcher, UK
  • Chibuike Daraojimba University of Pretoria, South Africa

DOI:

https://doi.org/10.51594/ijmer.v6i2.798

Abstract

This comparative analysis explores the nuanced dynamics of workforce efficiency, customer engagement, and risk management strategies in the distinct business landscapes of Nigeria and the USA. The study delves into the cultural, economic, and regulatory factors that shape these strategies, shedding light on the lessons that can be gleaned from the divergent approaches adopted by organizations in these two nations. Workforce efficiency is a critical element in organizational success, and this study examines how cultural influences, educational systems, and labor market dynamics impact the productivity of employees in Nigeria and the USA. The analysis considers factors such as work ethic, training programs, and technology adoption to draw insights into optimizing workforce efficiency in diverse contexts. Customer engagement strategies play a pivotal role in business sustainability, and this research investigates how cultural preferences, communication styles, and market expectations influence customer interactions in Nigeria and the USA. It explores the effectiveness of personalized approaches, digital platforms, and customer feedback mechanisms, aiming to identify cross-cultural best practices that can enhance customer engagement strategies globally. Risk management is an ever-present concern for organizations, and this study scrutinizes the regulatory frameworks, economic conditions, and risk tolerance levels that shape risk management strategies in Nigeria and the USA. By comparing approaches to compliance, financial risk mitigation, and crisis response, the research aims to distill universal principles applicable across borders. As the analysis unfolds, it unveils valuable lessons for businesses seeking to operate efficiently, engage customers effectively, and manage risks adeptly in diverse international environments. By juxtaposing the experiences of Nigeria and the USA, this comparative study provides actionable insights for organizations navigating the intricate intersection of cultural nuances and business imperatives on the global stage .

Keywords: Workforce, Customer, Management, USA, Nigeria, Review.

Published

2024-02-17

Issue

Section

Articles