ASSESSING STUDENT SATISFACTION OF COLLEGE OF SOCIAL SCIENCES AND HUMANITIES, JIMMA UNIVERSITY
Keywords:Satisfaction, Service, Student, Teaching and learning
The present paper aims to assess the student satisfaction of Jimma University, College of Social Sciences and Humanities. The satisfaction level of students with teaching and learning service and the factors affecting the satisfaction level of students of the college were the key objectives. Questionnaire and focus group discussion were used to gather the necessary data from the respondents. A closed questionnaire containing 38 items categorized in four sections has been used. These questions were related with academic staff, academic advising/mentorship, assessments, and student services. Besides, ten (10) representative students from the college were purposively selected for focus group discussions. A Likert-type response scale has been employed to measure the data gathered through questionnaires. SPSS software has been used for data analysis of the questionnaire. General survey guided by well-structured questionnaire through simple random sampling has been administered across a sample of 317 students. The collected data were analyzed both quantitatively and qualitatively and the finding of the study indicated that there is moderate satisfaction level of students with the services that were delivered by the college. Therefore, it is recommended that the college authorities should take the necessary measures in order to increase the students’ satisfaction level.
Copyright (c) 2019 Temesgen Alemu Terfa
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