Achieving digital transformation in public sector organizations: The impact and solutions of SAP implementations


  • Oluwatosin Abdul-Azeez Independent Researcher, USA
  • Alexsandra Ogadimma Ihechere Independent Researcher, Manchester, UK
  • Courage Idemudia Independent Researcher, London Ontario, Canada



Digital transformation in public sector organizations has become a pivotal driver for improving service delivery, operational efficiency, and transparency. SAP implementations offer robust solutions that can address the unique challenges faced by these entities, including complex bureaucratic processes, legacy systems, and the need for enhanced data security. This review explores the profound impact of SAP implementations on the digital transformation of public sector organizations and outlines key solutions provided by SAP to facilitate this transformation. SAP's integrated suite of applications streamlines operations by automating routine tasks, thus reducing administrative overhead and enabling public sector employees to focus on more strategic initiatives. With modules designed for finance, human resources, procurement, and citizen services, SAP systems enhance inter-departmental collaboration and data sharing, breaking down silos that traditionally hinder effective governance. Additionally, the real-time data processing capabilities of SAP solutions empower public sector organizations with actionable insights, aiding in timely decision-making and policy implementation. One of the most significant impacts of SAP implementations is the improvement in service delivery to citizens. By digitizing and automating processes such as tax collection, social services distribution, and public records management, SAP systems ensure faster, more reliable services. This not only enhances citizen satisfaction but also promotes greater transparency and accountability in public sector operations. However, the journey to digital transformation is not without challenges. Public sector organizations often grapple with budget constraints, resistance to change, and the integration of SAP with existing legacy systems. To overcome these obstacles, SAP offers tailored implementation strategies, including phased deployment and extensive training programs for public sector employees. Leveraging cloud-based solutions, SAP also provides scalable and cost-effective options that mitigate budgetary pressures. In conclusion, SAP implementations play a crucial role in achieving digital transformation in public sector organizations. By enhancing operational efficiency, improving service delivery, and fostering transparency, SAP systems enable public sector entities to meet the evolving demands of citizens. Addressing the challenges through strategic implementation and continuous support, SAP paves the way for a more efficient, responsive, and transparent public sector. This review underscores the transformative potential of SAP solutions in driving digital innovation and improving public sector performance.

Keywords: Digital Transformation, SAP Implementation, Impact, Public Sector Organization, Solutions.



How to Cite

Oluwatosin Abdul-Azeez, Alexsandra Ogadimma Ihechere, & Courage Idemudia. (2024). Achieving digital transformation in public sector organizations: The impact and solutions of SAP implementations. Computer Science & IT Research Journal, 5(7), 1521-1538.